NevozoneEssential
Everyday help for small teams
$25per user / month
- Service desk during business hours
- Remote support with response times
- Onboarding and offboarding
- Monthly service report
Services / Managed Support Services
A help desk your team actually enjoys using
A responsive service desk and on-site engineers that fix issues quickly, set up new people on day one, and keep devices and accounts under control.
What Managed Support Services covers
Managed Support Services is your outsourced IT department: one place to ask for help, with defined response times and engineers who know your setup.
We handle everyday issues, joiners and leavers, devices and software licences, and send a monthly report that shows what was asked, how fast it was solved and what to improve.
Built for teams that
- have no full-time IT staff
- hire or change roles often
- use Microsoft 365 or Google Workspace
- want predictable support costs
What is included
The full scope of this service, grouped by what it does for you.
Help your people
Fast answers, remote or on site.
- Multi-channel service desk with defined SLAs
- 24/7 remote support
- On-site and field engineering
- VIP and executive support
Set up and manage devices
From purchase to retirement.
- User onboarding and offboarding
- Device provisioning and imaging
- Hardware procurement and warranty management
- Mobile device management (MDM)
Administer and report
Control and visibility.
- Software and licence management
- Microsoft 365 and Google Workspace administration
- IT asset tracking and inventory
- Monthly service reports and reviews
How we work with you
A predictable path from first call to steady-state operations.
Assess
We review your environment, risks and goals, then agree on scope and priorities.
Onboard
We document systems, deploy monitoring and migrate support with no disruption.
Operate
Our team monitors, patches, supports and secures your environment around the clock.
Improve
Regular reviews turn reports into a roadmap for cost, performance and risk reduction.
Plans
Pick a starting point. Every plan comes with a service agreement and defined response times.
Business
Round-the-clock support
$45per user / month
- Everything in Essential
- 24/7 remote support
- Device provisioning and MDM
- Microsoft 365 or Google Workspace admin
Enterprise
On-site presence and VIP care
Custom
- Everything in Business
- On-site and field engineers
- VIP and executive support
- Asset and licence management
Prices are starting points. Your final quote depends on the size of your environment.
Not sure which Managed Support Services plan fits?
Tell us about your environment. We reply within one business day with next steps.